Frequently Asked Questions

Everything you need to know about our premium veterinary-inspired apparel and accessories.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but usually arrive within 10-14 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that customized scrub sets or embroidered items are final sale.

How do I ensure I choose the correct size?

Each product page features a detailed size guide. We recommend measuring your chest and waist and comparing them to our chart, as our athletic-fit veterinary gear may differ from standard retail sizing.

Are your fabrics hair-resistant and bleach-friendly?

Yes, our Pioneer Pro collection is specifically engineered with high-density fibers to repel pet hair and is treated to withstand mild bleach solutions for medical-grade hygiene.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

Do you offer bulk discounts for veterinary clinics?

Absolutely. For orders of 15 items or more, please contact our corporate sales team to receive tiered pricing and custom logo embroidery options.